4 Reasons Why Taking A Gap Year Is Great For Your Career - Work It Daily

4 Reasons Why Taking A Gap Year Is Great For Your Career - Work It Daily The advantages of taking a hole year are quite self-evident â€" the opportunity to meet bunches of new companions, get an amazing suntan, and see some wild, brilliant and colorful areas. In any case, these aren't the main focal points to taking that year out before you start work. Also, with the activity showcase for graduates still a genuinely intense spot to be, a very much arranged hole year can help give you a favorable position over others with regards to searching for your fantasy work. Related: How To Handle Career Gaps On Your Resume You will be unable to move your capacity to ride an elephant or move the entire night into a vocation when you return (or possibly you will… ), yet there are different angles to taking a hole year that give unmistakable advantages to your CV. Here are a couple: 1. Experience. A year at the University of Life can be an extraordinary option to your genuine college degree, including the sorts of abilities and experience to your CV that you wouldn't have had the option to get on the off chance that you'd hopped directly from completing your examinations into a changeless occupation. You may pick up PADI capabilities, show English as an unknown dialect, figure out how to manufacture homes in antagonistic situations, or engage in natural life preservation â€" every one of these abilities look extraordinary on any CV and can exhibit duty and inclination to a likely boss. On the off chance that you need to spend a hole year setting yourself up for a particular vocation, at that point pick exercises that an applicable to that activity. There are abroad open doors for everything from PR and promoting through to medication - you don't need to invest the whole energy in the sea shore. 2. You can arrange as you go. At the point when you're voyaging, you will in general meet individuals. It's a staggeringly agreeable approach to see the world. Without the weights of a professional workplace or the desires that you may feel back home, you can make heaps of chances for building up new contacts by truly opening up and acting naturally. Besides, no one can really tell who you may meet when you're voyaging or working abroad â€" you may run over individuals who can open up new chances, recommend elective courses into the profession you need, or even make the way for a slippery meeting with your fantasy manager. 3. Revive and pull together. It's regularly very hard to increase any sort of point of view on your vocation way when you are covered in tests at college or stuck in the UK, continually helped to remember the weights and difficulties of making that next stride towards working life. A hole year is the perfect chance to acquire authentic point of view, both as far as what you've accomplished up until now and where you need to go straightaway. Removing yourself from a recognizable domain will stir up your perspective and the new points of view you will run over when you're voyaging may give you some new thoughts. On the off chance that you're worn out from the pressure of the understudy way of life, at that point you're probably not going to be in a situation to use sound judgment â€" following a year out with a lot of new difficulties, new sights and open doors for unwinding tossed in, you will in all probability end up invigorated and prepared to take on the world. 4. Challenge yourself. It may appear to be scaring to set up a hole year that is loaded with new difficulties, for example, being endlessly from loved ones for such time, attempting new genuinely requesting exercises, or managing language boundaries and elective societies. Be that as it may, these will in general be the things that cause us to develop as individuals and you will find that you gain colossally in certainty from the sorts of encounters that you're given each day when voyaging â€" such that you just wouldn't in the event that you didn't make that stride. Also, the incredible thing about a hole year is that the open doors for venturing outside your usual range of familiarity are ample and will in general emerge consistently. Regardless of whether you wind up consenting to something you'd never back home â€", for example, leaping out of a plane â€" or you simply gain the capacity to start up a discussion with pretty much anybody in a social setting, these will have a major influence in making certainty that you can use to pack yourself your fantasy vocation. This post was initially distributed at a prior date. Related Posts Step by step instructions to Cover Employment Gaps On Your Resume Step by step instructions to Explain A Job Gap On Your Resume Pursuit of employment: Working On Your Gap Year Photograph Credit: Shutterstock Have you joined our profession development club?Join Us Today!

Four ways to attack the gender gap #PressForProgress with Purpose

Four ways to attack the gender gap #PressForProgress with Purpose As Australians, we like to see ourselves as world leaders in most things, punching above our weight in business, sport, culture and our enviable quality of life. But equality of the sexes is one area where we are not yet covering ourselves in glory. Ranked 35th out of 144 countries in terms of gender parity by the World Economic Forum, Australia’s report card ought to have “could do better” and “resting on its laurels” scrawled all over it. How do we change this report card so next year it reads: “Pressed for progress with purpose and achieved it”? Reflecting on my first year as Chair of EY Oceania’s Diversity and Inclusion Council, the most rewarding moments are when colleagues express pride in our firm and the work EY is doing in this space. These moments are most evident when we are explicitly demonstrating our purpose of building a better working world, and in particular a more inclusive working world. A great example of this was when we featured on Episode 2 of ABC’s recent 3-part documentary,  Employable Me. We recognise that the workplace is an engine room for social change. EY has a workforce of 7000 people in Oceania, and 250,000 globally. What we do here the policies and practices we subscribe to in relation to bucking entrenched bias, domestic violence, sexual harassment make a difference. It changes lives and has an impact in altering broader social expectation and norms. As employers seek to embrace wholeheartedly their responsibility to drive gender equality, I’m often asked for my advice based on our wins in this space here are some thoughts: 1. Address the gender pay gap.  Don’t wait until a government forces you to act or rely on your gut feel. Do an audit, report publicly on your findings and your progress on closing any gaps. At EY, we have brought down our pay gap to 0.4 per cent over five years. 2. Promote boldly.  Be deliberate about elevating women to the highest leadership positions. There are no shortages of talented women who will be the role models for your future leaders and acceleration programs can help them get there faster. At EY, we’ve recently announced changes to our  EY Oceania Leadership team, which now has a 50/50 gender split. We also have an Accelerate program a two year sponsorship program for women building their business case for partnership. This not only holds our leaders accountable for developing and advancing women it also expands access to role models, mentors and sponsors. 3. Flexibility for all.  Unless men take up flexible work, it will always lead to discrimination against the women who access it. At EY, we have been able to increase men’s use of parental leave from 6 per cent to 16 per cent of total leave takers. We find that ability to access flexibility provides an 11 per cent engagement boost and have dedicated a whole month “Flextober” to encourage employees to find new ways of working. 4. Harness the future of work.  Commit to helping diverse talent thrive now and in the future. For us at EY this has included initiatives to support candidates who have taken breaks in their careers:  EY Reconnect  is our flagship programme for female career returners, providing a bridge for professionals re-entering the workplace; and  GigNow, an online portal where contractors (or those working in the “gig economy”) can find out about and apply to contract opportunities “Gigs with EY”. EY is proud to be Principal Partner for the International Women’s Forum (IWF) Cornerstone Conference (Melbourne May 2-4), which brings together more than 500 women leaders from 30 nations to have conversations that matter, tackle global issues together and harness the power of purpose. Taking our cue from the theme of the Conference, change will not happen by evolution, it requires a revolution. As a member of the IWF, my revolution is to #PressForProgress with purpose to build a more diverse, equal and inclusive world â€" a better working world. What is your revolution to press for progress? Join the conversation on Twitter:  @EY_WFF  @EY_Australia  #WomenFastForward #PressForProgress #IWFLeadChange Women. Fast forward is a network of over 26k followers on LinkedIn.  Join us  today. This article first appeared on LinkedIn, authored by Clare Sporle,  Partner at EY, Chair of Oceania Diversity Inclusion Council, and is republished here with kind permission.   You can read the original article here. You can find out more about EYs approach to diversity and inclusion, including flexible working, and apply for flexible roles on the EY FlexCareers employer partner page.

Lead at Work... Without Being a Leader

Lead at Work... Without Being a Leader Lead at Work Without Being a Leader Would you like to lead? In all honesty, as much as everybody prefers to push ahead and upward in their vocation, numerous experts really would prefer not to get into positions of authority. The additional duty, restless evenings, and worry, just as bringing work home normally are totally convincing motivations to do what you excel at: the working drone sort of stuff. There's some additional fact to this, in light of the fact that as the idiom goes: such a large number of cooks in the kitchen implies that in the event that everybody is a pioneer, at that point they are too bustling rolling out their own improvements/assessments… and nothing completes or things don't turn out as arranged. There's a spot for everybody in the workplace/working environment, and that incorporates pioneers and practitioners. Be that as it may, that doesn't mean you can't be a quiet pioneer, which holds its own an incentive inside an association. A quiet chief methods being a go-to master that underpins the group is a job that numerous individuals can bear. It can likewise turn into a significant resource should you choose to step into an increasingly noticeable influential position sometime in the not too distant future. Here's the means by which you can upgrade your own administration without plotting for the corner office with the view: Inspire your associates. A grin, brisk credit, or praise all include into an image of somebody who unobtrusively underpins collaborators through various challenges. Take on troublesome undertakings. Clearly don't welcome maltreatment or being exhausted, yet be eager to step up when nobody else needs to take one for the group. If you are reliable and convey, individuals regard your respectability and determination. Offer what you realize. Don't simply clutch what you realized finally week's meeting; share an update with colleagues to help construct a mutual information base. Tune in to other people. Commonly, pioneers are so bustling guiding individuals and deciding the bearing that they don't tune in. Quiet pioneers and individuals who show others how its done are open and attentive people to learn as much as possible about what others think. Consider answers for network issues. It probably won't be sitting in your lap, yet on the off chance that you can consider answers for difficulties presented by associates, you increase a notoriety for being an assistant. Continuously take a stab at greatness, not flawlessness. Poor pioneers don't understand that flawlessness is never a reasonable objective; continually concentrating on greatness causes you manage yourself as well as other people into respectability. Be responsible. Assume acknowledgment just when it is expected, and consider yourself responsible if botches are made. Accusing others is a characteristic delighted in by a portion of the most noticeably awful pioneers; the most regarded individuals in an organization are ones who speak the truth about themselves and their activities. Notwithstanding what everybody figures, pioneers aren't generally the ones at the front of the boat, asking it forward; many genuine pioneers are the ones who sit unobtrusively at the back, quietly guiding the course.

Call Center Jobs - Responsibilities, Salary Scope

Call Center Jobs - Responsibilities, Salary Scope Call Center Jobs: Duties, Skills salary5 min read Read ­ing Time: 4 min ­utesWhile most of us know what entails call cen ­ter jobs, i.e. talk ­ing on the phone, there is more to it than meets the eyes. Call cen ­ter oper ­a ­tors to man ­age all kinds of cus ­tomer ser ­vice prob ­lems, from ser ­vices to cred ­it cards to appli ­ance war ­ranties. Many com ­pa ­nies out ­source their call cen ­ter ser ­vices to save mon ­ey. Such call cen ­ters are called BPO call cen ­ters. Call cen ­ters pro ­vide cus ­tomers with an alter ­na ­tive to reach out to ser ­vice providers with queries or oth ­er forms of assis ­tance. In cus ­tomer ser ­vice, call cen ­ter jobs can be of two types; either proac ­tive or reac ­tive. This means, agents can either reach out to cus ­tomers with ser ­vice offers, or they can work as tra ­di ­tion ­al cus ­tomer sup ­port and answer incom ­ing calls. Call cen ­ter agents are deter ­mined prob ­lem-solvers who are ded ­i ­cat ­ed to improv ­ing cus ­tomers’ expe ­ri ­ence with a com ­pa ­ny or a brand. Relat ­ed Call Cen ­ter job Vacan ­cies in Del ­hi-NCR: Job Vacan ­cies in Noi ­da BPO Job Vacan ­cies in Gur ­gaon BPO Job Vacan ­cies in Noi ­da Call Cen ­ter Duties in Call Center Jobs A typ ­i ­cal work ­day a call cen ­ter agent or a sup ­port exec ­u ­tive is typ ­i ­cal ­ly fast-paced and expects the agents to han ­dle many duties at the same time. They need to be flex ­i ­ble with their work ­flow and han ­dle any unfore ­seen obsta ­cles. While this results in their work ­day to look dif ­fer ­ent each day, agents per ­form the same core call cen ­ter duties regard ­less. Let’s take a look at their day to day duties: Assist customers on all service mediums Work ­ing at a call cen ­ter does ­n’t nec ­es ­sar ­i ­ly mean you will only han ­dle phone calls. You may have to com ­mu ­ni ­cate with cus ­tomers via email, live chat, social media, etc. In fact, in many cas ­es, you will have to inter ­act with them in per ­son. Being able to adapt to all such chan ­nels is essen ­tial for call cen ­ter agents. Provide Solutions In order to pro ­vide great cus ­tomer ser ­vice, call cen ­ter agents have to come up with per ­son ­al ­ized solu ­tions for each cus ­tomer. Regard ­less of their expe ­ri ­ence, they know that the cus ­tomer knows his needs bet ­ter than any ­one and try to assist them with a well-thought-out and detailed solu ­tion. Strive for Customer Delight To stand out from the com ­peti ­tors, agents need to do more than just give the right answers. Delight ­ful expe ­ri ­ences engage cus ­tomers and hence pro ­vide more val ­ue to a busi ­ness. As a result, call cen ­ter agents need to have the abil ­i ­ty to turn a com ­mon cus ­tomer into a faith ­ful advo ­cate. Tailor customer experience Each cus ­tomer is dif ­fer ­ent from the last. They have their own unique set of needs as well as goals that are spe ­cif ­ic to their cir ­cum ­stances. Call cen ­ter agents need to rec ­og ­nize these dif ­fer ­ences and mod ­i ­fy their com ­mu ­ni ­ca ­tion to match with each cus ­tomer. This results in estab ­lish ­ing a great rap ­port. Documentation Call cen ­ter jobs require exten ­sive doc ­u ­men ­ta ­tion about each inter ­ac ­tion that takes place with a cus ­tomer. When cus ­tomers con ­nect on a call, they expect a fast res ­o ­lu ­tion. As a result, call cen ­ter agents need to be orga ­nized and capa ­ble of quick think ­ing. They have to mul ­ti-task on the call which means, lis ­ten to the cus ­tomer, doc ­u ­ment every ­thing while at the same time come up with a solu ­tion that leaves them sat ­is ­fied. Skills Required for Call Center Jobs Knowledge Retention Call cen ­ter agents need to car ­ry exten ­sive knowl ­edge of the com ­pa ­ny as well as the prod ­uct or ser ­vice they are deal ­ing with. Cus ­tomers do not like to repeat their prob ­lems. A good call cen ­ter agent will be able to under ­stand their prob ­lem in the first go and pro ­vide a sat ­is ­fy ­ing res ­o ­lu ­tion as per the prod ­uct and com ­pa ­ny pol ­i ­cy. Flexibility A call cen ­ter agen ­t’s day-to-day respon ­si ­bil ­i ­ties are often ­times unpre ­dictable. There are many unfore ­seen chal ­lenges that the agents need to be flex ­i ­ble with and adapt to. They need to be con ­stant ­ly ready to jump into action, espe ­cial ­ly on short notice. Attention to Detail Suc ­cess ­ful call cen ­ter agents pay spe ­cial atten ­tion to cus ­tomer needs and do every ­thing they can to sat ­is ­fy each one of them. Regard ­less of how small the request or need might be, they do their best to deliv ­er and sur ­pass cus ­tomer’s expec ­ta ­tions. By doing so they show how they are will ­ing to go above-and-beyond for their cus ­tomers. As a result, cus ­tomer sat ­is ­fac ­tion is also improved. Creativity Some ­times the solu ­tion to a cus ­tomer’s prob ­lem is not very clear. While this is not, in par ­tic ­u ­lar, an agen ­t’s fault, it is still their duty to come up with a solu ­tion regard ­less. They need to get cre ­ative and pro ­pose alter ­na ­tive ideas that ben ­e ­fit both the cus ­tomer as well as the com ­pa ­ny. Communication Skills This one goes with ­out say ­ing, but since a pri ­ma ­ry part of a voice process is to speak on calls, the agents need to have excep ­tion ­al com ­mu ­ni ­ca ­tion skills. This is not lim ­it ­ed to Eng ­lish alone, because there are many Hin ­di call cen ­ters that require flu ­en ­cy in the Hin ­di lan ­guage. But regard ­less of the lan ­guage, the com ­mu ­ni ­ca ­tion skills need to be excel ­lent. Call Center Jobs Salary Call cen ­ter jobs are known to pay a good salary. In fact, there are many call cen ­ter fresh ­er jobs that pay quite well and because of this rea ­son, many fresh ­ers look for call cen ­ter jobs. More ­over, you can job descrip ­tions where agents can work only part-time as well. On aver ­age, a fresh ­er with no pri ­or expe ­ri ­ence can earn a salary of 10â€"12k at a call cen ­ter. This will usu ­al ­ly encom ­pass day shifts. How ­ev ­er, in the case of inter ­na ­tion ­al BPO, the salary can go up to 18â€"20k for fresh ­ers. But this will encom ­pass night shifts. The salary also varies in terms of loca ­tion. For instance, the salary of call cen ­ter jobs in Del ­hi or oth ­er regions of Del ­hi NCR will not be the same as call cen ­ter jobs in Ban ­ga ­lore. Relat ­ed Posts: Job Search Online â€" Tips to become a Pro at Job Search Jobs For Fresh ­ers that Promise A Bright Future Nego ­ti ­at ­ing Salary? 12 Tips to Become a Pro in Next 4 mins call center jobscall center jobs for 10th Passcall center jobs salary

What to Expect When Working With a Professional Resume Writer

What to Expect When Working With a Professional Resume Writer So youve been sending out hundreds of job applications with little to no response and you realize its time to get some serious resume help.  A simple google search for resume writers will produce a plethora of resume services most of which fall into one of these three resume writing service categories.   If youve decided to work with a professional resume writer youve made a good decision. (If you havent, we recommend checking out our favorite resume writing services). Investing in a professional resume writer to craft your perfect brand and set you apart from the competition is a worthwhile investment because most professionals are not equipped to create this unique marketing document that continually evolves with the hiring landscape. Hiring a professional resume writer is foreign to most job seekers so its important to know what to expect in order to fully optimize your investment and help your writer produce the best end-product possible. There are several steps in the resume writing process. The more time you and your writer put in together, the better final product you will receive. Every writer has their own process, but any writer worth his or her own weight will typically follow similar steps. Here are ours: Step 1- The Intake Process When working with a Certified Professional Resume Writer the first part should be about getting to know you. We send out an  initial intake form that asks very important questions regarding your career goals and professional experience. It will ask you to explain your most significant achievements in each position. This is essentially our brainstorm. When completing and intake form with your writer, don’t worry about the language, words, or even misspellings. You really don’t need to edit this information. This information is more about helping us to gain a general understanding of what you did, who you are, and where you want to go from here. Step 2 â€" Connecting With Your Writer Once we really get a sense of who you are, we select the best writer for the job. You will receive an initial email from your assigned Professional Resume Writer to kick off the work and schedule any additional info-gathering or strategy sessions if needed. Some writers will opt to have this strategy call before they write the initial draft while others prefer to talk strategy after the writing has started. We think it’s best to get a good start on the draft to give you a sense of our vision and style before  regrouping to talk strategy. This way we can also capture any feedback you have on our style. This will also give the writer more time to digest your information, determine areas that could be an issue, and decide on what additional information is needed. In some cases, the writer may choose to send you the first draft of the resume that was created before the strategy call. In other cases, the writer may feel like additional information is needed before completing a strong first draft. Either way, expect at least 5 days before receiving your first draft. This is the most intensive part of the writing process where the bulk of creativity and research take place. Step 3 â€" Collaboration With Your Writer Once you receive the first draft of your resume, it is time to start the review process. Be sure to double check your contact information. Errors in a phone number or email address are not as easy for your writer to catch. Sometimes the writer will have additional clarifying questions and those are often included on the resume itself. These questions range from providing quantitative data to explaining how a project was completed. Its these added details  and insights that make a professional resume writer worth their weight in gold in terms of producing a resume that will speak to the hiring managers hot buttons. At this point  in the process, its critical to provide honest feedback to your writer since he/she wont be able to read your mind. Like most writing/creative professionals, a good resume writer has a thick skin and wont be offended by honest feedback. Remember: your resume writers end goal is to get YOU and YOUR TARGET BRAND right so that you are winning over hiring managers with your applications. If you feel like anything is off in terms of design, positioning, wording, etc. its your job to communicate this to your writer before they deliver the final draft. We find that the key to a successful resume  writing collaboration is maintaining openness to the method behind the madness and making a point to ask any questions when you dont understand something. Your new resume will be a valuable part of your professional branding and youll need to be able to speak to its content in an interview. You also might not be familiar with why we include certain parts or verbiage. If  you ask, youll likely be surprised by the level of thought and strategy that your writer has put into  every little piece of content. We consider everything from resume  length,  wordiness, keywords, word order and more just to be sure weve hit the mark. We also consider non-resume pieces such as your target company culture and hiring practices that you may not be initially aware of. Step 4 â€" Document Finalization After you and your writer are both happy with the final product and agree that you are ready to move forward and make your goals a reality, sit back and relax while we prep the final draft. Your resume writer will put on the finishing touches and have it back to you in 3 formats (all aimed at achieving specific application strategies of which they will share upon completion). Step 5 â€" You love your new resume! Now that the final draft is in hand consider whether or not additional complimenting documents are necessary.  The resume may seem like a one-shot deal but keep in mind  the impact of a cover letter when  hoping to stand out from thousands of other applicants. The same goes for Linkedin. Youll likely be  researched online once a resume hits the hiring managers desk and you dont want to risk any inconsistency once youve mad it this far! Since your writer already crafted your resume, adding a cover letter or Linkedin profile will only take a few days to turnaround. As you can see, this process is a very collaborative effort. We all work together as a team to help you not only reach your goals but to achieve goals that may not even be realized before you start this journey. Your resume package is an investment. Choose the company you use wisely. If you ask questions and do research, the end result will truly be worth any additional time and money. Want to collaborate with our team of writers? Learn more about our resume writing services here and contact us to get started today!